Monitoring Scope
Five critical points where revenue leaks from service businesses. We watch all of them.
Every unanswered call is a lead at risk.
We log every missed call — day, night, weekend. We know when it happened, how long it sat, and whether it was recovered. If a call goes unanswered, recovery starts immediately.
What we track
Call time and duration
Recovery status
Time to first response
Repeat caller tracking
Speed wins the job.
The first business to respond wins most jobs. We track how long it takes your team to respond to every new lead and flag when that window is too long.
What we track
First response time
Average response window
After-hours response rate
Response time trends
Silence costs you jobs.
A lead that doesn't hear back in 30 minutes is already looking elsewhere. We watch every new lead and trigger follow-up when the gap gets dangerous.
What we track
Lead age tracking
Response gap alerts
Uncontacted lead count
Gap-to-loss correlation
Sent quotes don't close themselves.
You sent the quote. Now what? We track every open quote and trigger follow-up sequences when they go cold — before the customer signs with someone else.
What we track
Quote sent vs. accepted rate
Days since quote sent
Follow-up sequence status
Quote recovery rate
Stuck leads are lost leads.
We watch every lead as it moves through your pipeline. When something stops moving, we flag it. When it needs a push, we send one.
What we track
Stage-by-stage movement
Stalled lead alerts
Pipeline velocity
Conversion tracking
Most businesses have at least three of these leaking at any given time. Let's find yours.